Support

Can't work it out? Email info@nadaprojects.com. Please include your device, the iOS or Android version and what you saw.

Frequently asked questions

I don't receive a sign-in code or email

Check your spam folder. Request the code again with exactly the same email address. If it still doesn't work, email us. You can also sign in with Google.

A nutritional value is wrong

Foodtrack estimates what and how much you ate and calculates it with a food database. Open the meal, tap the line and choose a different product or adjust the amount. Lines marked orange ("Assumption") are estimates you should check. Your correction is remembered next time.

The analysis takes long or fails

An analysis with a photo can take a moment. If it fails, try again or describe the meal in text. If it keeps failing, email us.

How do I download my data?

Settings → Privacy → Download my data. You get one file with your profile, diary, recipes, goals, measurements and coach conversations.

How do I delete my account?

See Delete your account and data, in the app or without the app.

How do I link a coach, and what do they see?

You link a coach with an invitation code. You choose which parts your coach can see and can withdraw the link or parts of it at any time.

Is this medical advice?

No. Foodtrack gives estimates and calculation rules, not medical advice. Consult a doctor or dietitian in case of a medical condition, pregnancy or an eating disorder.

Which data does Foodtrack use for nutritional values?

NEVO (RIVM), Open Food Facts, USDA FoodData Central and, for images, Wikimedia. See the homepage.

Contact

Nada Projects
Johan van Hoornstraat 42
2595 HR Den Haag
KvK number (Dutch Chamber of Commerce): 99039753
Email: info@nadaprojects.com